Frequently Asked Questions

Anyone can make reservations online, via e-mail, or by telephone. For all reservations, a major credit card is required at time of booking.

We are licensed in both Ontario and Quebec and service the Ottawa-Gatineau region and surrounding areas. 

Applications or inquiries for corporate accounts should be sent to info@legacylimousines.ca. We can also be contacted directly at (613)737-RIDE (7433).

All non-corporate reservations must be cancelled with 7 days advance notice prior to your scheduled trip date to assume no financial liability. After this period, if a reservation is cancelled the client is responsible for 50% payment of the originally scheduled charter. Any cancellations within 48 hours will be billed for full charter amount. For weddings and proms the charter must be cancelled prior to 30 days of service to avoid the full amount being charged. Corporate account holders may cancel sedans and non-stretch SUV's up to 48 hours in advance, and stretch limousines, SUV's, and Buses must be cancelled 7 days in advance. 

A major credit card is required at the time of booking to guarantee your reservation. The credit card on file will only be authorized 48 hours prior to your scheduled trip. All charges are billed to the credit card on file only on the day of the charter. Corporate account custom billing can be established through your Corporate Account Manager. Legacy Limousines also reserves the right to substitute one vehicle for another providing it is the same or equal size/fare value. The client is responsible for any damage caused to the vehicle by any of the guests in the party. 

All of our vehicles are smoke-free vehicles. If you would like to have a smoke, we would gladly stop at your convenience so you may do so.

No matter which Legacy Limousines service you choose, we always recommend that you schedule a meet and greet to inspect your vehicle, and meet the company staff. This will help you make an educated decision, and that the vehicle and company you have chosen exceeds your standards upon arrival. Not all limousine companies have the same level of service or quality of vehicles that we provide to you.

Whether you are at the Ottawa airport or we are serving you in our nationwide affiliate capacity, please call (866) 717-3777 if you are unable to locate your chauffeur. We will immediately remedy the missed connection and get you on your way quickly. All of our vehicles are smoke-free vehicles. If you would like to have a smoke, we would gladly stop at your convenience so you may do so.

Your price quote is an estimation based on the times supplied to us. Legacy Limousines bills you for actual time usage based in 30 minute increments after you've reached any minimum usage requirements. If you use under the estimated time, your bill will be less. If you use over the estimated time, your bill will be more. 

All Legacy Limousines chauffeurs are over the age of 25, have a clean Motor Vehicle Record, and have completed our extensive chauffeur training program and continuing education. As well they are always in full suit. We feel our chauffeurs are the most important part of our business, because they are servicing you, the client.

Yes, concierge services are available depending on the type of transportation and activity required. Additional charges may apply for specific purchased items at the client's request.

Legacy Limousines does not release any information to any outside organization. It is our policy to protect your privacy and identity at all times.

We provide service 24 hours a day, 7 days a week including Holidays.

We will gladly arrange a meet and greet at baggage claim for your Airport pickup.